Terms and Conditions
Online Consulting Purchase Agreement
ALBEH CONSULTING, ALBEH CI SAS DE CV, Legal Entity with address at SOR JUANA INES DE LA CRUZ 305 COL 5 DE MAYO, TOLUCA CP 50140 (hereinafter "AC", with website www.albehci.com (hereinafter the "Site") makes available to visitors the terms and conditions that regulate the payment of fees for the contracting of the "ONLINE CONSULTING" service that AC sells to the public through the Site, in order that they be read carefully before any contracting, in the understanding that the continuation of the contracting process on the Site constitutes an express acceptance and manifestation of will to be bound by and to the terms and conditions mentioned below.
CLAUSES I. Glossary. ONLINE CONSULTING: Service of BUSINESS CONSULTING Online. Electronic payment: The electronic manifestation of will made by the contractor to pay the price for Online Consulting, by providing AC with the debit or credit card details, of which he/she is the owner or has the authority to make charges on said card, without the need to stamp his/her autograph signature, if requested by the collection system used for such purpose by AC, or, cash payment made in self-service stores through the Confirmation Code. Confirmation Code. - The set of signs that are sent to the email address indicated to the Contractor (term indicated below) or that is found in the document acquired by any person to make effective the contracting of the Online Consulting service. Contractor: The person who has the legal capacity (of legal age) to contract on his/her own behalf or who has sufficient powers or faculties to contract on behalf and representing another person, whether physical or moral. Password: The set of signs that the Online Consulting buyer decides to provide, to access his Account (term indicated below). User Account: the virtual space that is granted to the Online Consulting Contractor or the visitor of the Site, of the products that he buys on the Site or of the Electronic Registry that he makes on the Site, so that he can store any purchase made on the Site or receive the information for which he registered on the Site. Price: Amount of the monetary consideration that must be paid to AC for the acquisition of Online Consulting that is offered. Electronic Registration: The registration form that is found on the Site, which is optional for the buyer. Notwithstanding the above, it is mandatory to fill out the form with all its fields with valid data in order to contract the Online Consulting service; or to use the computer system, with which AC provides the products purchased on the Site, to visitors or buyers; or to receive the information that AC offers to those who register for such purposes. Registration: The data that AC requires when contacting the Online Consulting service. User: The person who, with a Confirmation Code, makes use of the Online Consulting service in the computer system (T&C, a term defined in the general terms and conditions of use of the site found in the legal notices www.albehci.com), through which AC provides and delivers the products it offers to the public and that has been previously paid for under the conditions of this contract. II. Object The purpose of this contract is to establish the terms and conditions for contracting the Online Consulting service that AC offers to the general public on the Site. III. Conditions for purchasing assistance. Any visitor to the Site who wishes to contract the Online Consulting service must make the corresponding payment that appears published on the Site following the steps indicated in the contracting process. Once the contracting process is complete and the Online Consulting service has been paid for, the visitor will be called the contractor. The contractor may cancel the Online Consulting Service without liability for him/her within 24 hours of contracting, for which reason he/she will not be subject to penalty and will be reimbursed 100% of the amount paid for the Service. If the cancellation is made after 24 hours of contracting the Service, the contractor will be penalized with 50% of the total amount paid for the Service, for which reason only the remaining 50% will be reimbursed. If the cancellation is made during the 24 hours prior to the date and time in which it was chosen to use the Service, according to the contracting process, the contractor will be penalized with 100% of the amount paid. For one time only, the contractor may reschedule the appointment for a later date that does not exceed 30 calendar days after the date initially chosen, which may be done 24 hours prior to the date and time in which the contractor chose to use the Service.
at the date and time when the Service was chosen to be used. The contractor must provide an email address to receive proof of payment for the Online Consulting contract or to receive both the confirmation code and the information necessary to receive assistance. In the event that information or documentation other than that provided in the registration is required, AC may request, by any means of communication, the information or documentation required for the proper provision of the service. IV. Refund. Refunds after a purchase of assistance is made apply in the manner detailed below: The contractor must send an email to the following address: legal@albehci.com and insert in the part of the email that establishes “Subject” the legend “REFUND REQUEST”. Likewise, in the email that is sent, the reasons for cancellation of the assistance must be stated. In the event that the assistance has not been used, AC will respond to said request and refund the amounts paid for the assistance under the terms described in this contract. V. Customer support purchase hours and hours to offer the customer support service. The hours in which a customer support purchase may be made on the site will be 24 (twenty-four) hours a day, 365 (three hundred and sixty-five days a year), subject to the provisions of the general terms and conditions of use of the site, which is part of the legal notices of the site and which is an integral part of this contract. Notwithstanding the foregoing, the use of the customer support service, subject to this contract, will be offered from 9 a.m. to 9 p.m., Monday through Friday. These hours do not include days declared as non-working days or holidays. The hours indicated to offer the Online Consulting service are those that mark the time zone for Mexico City and the calendar of non-working days and holidays will be those established by the Federal Labor Law applicable and in force at the time of purchase in the United Mexican States. Likewise, AC reserves the right to announce an additional non-working day in its activities to offer the service. VI. Taxes and fees. Taxes, duties and other fees imposed by federal, state or municipal governments shall be the responsibility of the contractor, who must pay them in full, along with the respective price. In the event that the User requires a tax invoice for the contracting of the Online Consulting service, he/she must request it at the time of the purchase procedure. For this purpose, he/she must provide his/her complete and correct billing information. Once the invoice is issued, there will be no re-invoicing. AC is obliged to issue the corresponding tax invoice in accordance with the tax requirements established in the current law. VII. Price. AC reserves the right to set and/or modify the prices offered to the public for assistance, at any time and without prior notice. The prices paid cannot be modified. AC will make the prices of the service available to the general public on the site. VIII. AC's obligations. The obligations that AC acquires with respect to the contractor and the user are those listed below: 1.- AC is responsible for providing each service contractor with the confirmation that will be issued for access to the service and that will be sent to the email registered by the User to which the session link will be attached for the contracted day and time. 2.- AC is obligated to send an email to the email address provided during the contracting process on the assistance site, which will contain the data listed below: a) The session link. b) Number of minutes of assistance purchased. c) A telephone number, exclusively for technical or contracting support. d) Any relevant information related to the purchase of assistance; and a physical address of the offices where AC is located and an AC email, to provide customer service in case of questions or clarifications regarding the purchase of assistance. AC is released from any liability arising from any error when indicating the email address receiving the confirmation code to make the purchase assistance effective. 3.- AC must deliver the session link to the email address indicated during the purchase process, except in the case where it is proven that said email was not received, for any reason, in which case, the contracting party may contact AC to indicate a different email address, for one time only, to receive the confirmation code and make the assistance effective. 4.- AC may store the purchase of the assistance in the corresponding account for one month from the date of receipt of the confirmation date of purchase registration or until the assistance is consumed, whichever occurs FIRST, except in the case that any fault or violation occurs to which the general terms and conditions of use of the site refer, which is part of the legal notices, in which case, the account will be disabled and the information stored in the account will be lost to the entire detriment of the owner thereof. 5.- Provide assistance to the user under the terms and conditions in clause V. Hours of purchase of assistance and hours of provision of user assistance services, of this contract. IX. Obligations of the contractor. The obligations acquired by the contractor of the Online Consulting service on the site are those listed below in an enunciative manner and without prejudice to all those obligations to which he is obliged by the visit and purchase of and on the site and that are indicated on the site and that form an integral part of this contract, in addition to all those obligations that arise from the legislation applicable to the sales contract: 1.- Pay the price. 2.- Provide truthful and lawful information, which is required during the contracting process; 3.- Provide a valid email to receive the link of the contracted session. 4.- Voluntarily create an account to store your contracts; 5.- You are responsible for the administration of the account; 6.- Use the site in strict compliance with what is established in the general terms and conditions for the use of the site, for the use of the account; and 7.- Contact AC in case of questions and clarifications regarding your purchases. X. User Obligations The obligations acquired by the user who accesses the PPPI (a term indicated in the General Terms and Conditions of Use of the site, as part of the legal notices of the website www.albehci.com) are those listed below, by way of example and without prejudice to all those obligations to which they are bound by viewing and accessing the PPPI (a term indicated in the General Terms and Conditions of Use of the site, as part of the legal notices of the website www.albehci.com) and which are indicated on the site and which form an integral part of this contract, in addition to all those obligations that arise from the legislation applicable to the sales contract: 1.- The user must save the link of the contracted session that will be sent to the registered email address immediately after completing the contract and which will be the same one that will be received subsequently in the email address indicated during the contracting process. 2.- The user is solely responsible for the link of the contracted session. 3.- AC will recognize as a user any person who accesses the PPPI with a link to the valid contracted session or any person who makes use of the PPPI after having made a successful payment, and is therefore released from any liability to the contractor if assistance is offered to a different person. XI. Liability. a. AC is released from any liability arising from any act described below: 1.- That the legal assistance received by the user is adequate for the situation raised during the session. 2.- That the assistance is issued with errors or that the legal opinion issued during the assistance is not adequate for the situation raised by the user. 3.- That the session is interrupted at any time, for reasons attributable to the Internet service, whether of the user or of the one contracted by AC to offer the assistance service. 4.- That the data offered by the user during the assistance is true and exact to the situation for which a legal opinion is required. 5.- That a third party exercises any judicial or extrajudicial action regarding the assumption raised by the user during the presentation of the assistance service; 6.- That the assistance cannot be offered to the user due to unforeseen circumstances or force majeure; 7.- Regarding any assumption similar to those indicated in previous paragraphs; or 8.- That the person who provides the credit or debit card information to make the purchase of assistance on the site is the holder of said card or the person authorized to make charges to it. b. AC is obliged to offer the assistance service in the audiovisual media indicated on the site. c. Likewise, any advice that you require from AC in addition to the minutes purchased has a different cost and said advice is not included in the sale price of the assistance purchased, unless expressly agreed otherwise established in the offer for the sale of the assistance itself; d. AC limits its civil, objective, subjective, administrative, criminal and any other liability that may arise from the provision of the assistance service to the price paid for it; e. AC offers assistance for the following reasons:virtual media and in the way in which the video call content is received, without providing any express, implicit or legal guarantee, including those of suitability for specific uses or systems for receiving video calls by the user, nor does it offer any guarantee regarding the absence of violations or errors in the content of the assistance and is released from any liability arising from any of the assumptions indicated in this section. f. The Consulting that AC will offer through the Online Consulting service only constitutes an opinion on the information provided by the user in the session, without this implying submission to that opinion, nor the solution to the problem raised, since this will depend on the strategy that could eventually be contracted by the parties that will necessarily be subject to a contract for the provision of Consulting services. g. The contracting party and the user acknowledge and accept that the limitations of liability agreed upon in this contract constitute an essential element of the agreement and are therefore reasonable, since they constitute an essential element to maintain the economic conditions of this legal instrument and the price for assistance published on the site. XII. Modifications AC reserves the right to adapt, modify or correct the content of this contract at any time, subject to any applicable regulation. In any case, the service provided in accordance with the terms and conditions that were in force at the time of contracting, unless otherwise provided by law. XIII. Validity of the content of the contract Even if any provision established in this instrument may be invalidated by court order, the other provisions will retain their validity and force; and will continue to be considered binding on the parties. XIV. Interpretation Any contradiction between the content of this contract and any agreement to which the contractor and the user are subject, prevails what is stipulated in the terms and conditions of use of the site, which are part of the legal notices of the website www.albehci.com. XV. Contact Any questions or clarifications regarding the purchase of assistance on the site, can be resolved at the email address: legal@albehci.com XVI. Privacy and confidentiality All data provided in the electronic registry are managed in accordance with the provisions of the site's privacy notice and the confidentiality indicated in the general terms and conditions for use of the site and terms and conditions for online purchasing, which are found in the legal notices of the website: www.albehci.com XVII. Applicable Jurisdiction and Legislation Access, use, and purchase of any product through the site signify absolute compliance with these terms and conditions that the contractor and user declare to have read and accepted. This contract is governed by the general terms and conditions of use of the site, terms and conditions of online contracting, which are found in the legal notices of the website: www.albehci.com, the terms and conditions established on the website: www.albehci.com, as well as by the privacy notice found on the site and by the laws in force in the Mexican Republic. Any controversy arising from this agreement, its existence, execution, validity, interpretation, scope or compliance, will be submitted to arbitration in accordance with the applicable laws in Toluca, State of Mexico. For the interpretation, compliance and execution of this contract, the parties expressly submit to the jurisdiction of the competent authorities of Toluca, State of Mexico, consequently waiving the jurisdiction that may correspond to them by reason of their present or future domicile, to carry out the corresponding arbitration.
Privacy Notice
PRIVACY NOTICE - ALBEH CONSULTING, with address to hear and receive all kinds of notifications, located at SOR JUANA INES DE LA CRUZ 305, COL 5 DE MAYO, TOLUCA, MEXICO CP 50140, as the company responsible for the use of data provided by our visitors to this website, or those people who contact us by telephone or by any audiovisual means, or who trust in the contracting of our services or regarding those data that can be obtained in ALBEH CONSULTING by means of cookies or web beacons (see below the section "Use of technology for tracking" for more details), in compliance with the legislation regarding the protection of personal data in possession of ALBEH CONSULTING, which are obtained through any of the aforementioned assumptions, informs you through this announcement what are the data, purposes, treatment, deadlines and procedures that must be followed in case you consider limiting or revoking the use of personal data provided. For this reason, we ask you to read this notice carefully. In principle, anyone can browse our website without providing their personal data, however, there are certain sections within it where you can voluntarily provide your data, as in the case of the following examples: (i) by sending us an email, (ii) by registering to buy any of our products sold through our website, (iii) to receive information of interest (iv) by showing interest in being part of our contacts to receive our newsletter, (v) as well as those data that you provide to us to hire our legal services or (vi) when contracting with us to provide us with a service. The personal data that we may collect belongs to the following categories: IDENTIFICATION DATA Name, home address, date of birth, landline and/or mobile phone number, fax, email. EMPLOYMENT DATA Position within a corporation, address, email, landline and/or mobile phone number. FINANCIAL OR ASSET DATA. Information on bank accounts and payment method; Credit and/or debit card number; name of the cardholder, expiration date, security code, private telephone number, address of the cardholder, mailing address of the cardholder, city, country, state, zip code. BILLING DATA. Entity to whom the charge will be made, tax address, and the Federal Taxpayer Registry (RFC) ACADEMIC DATA. Educational background, degree, professional ID number, specialty, certificates Personal data of minors and incapacitated persons. ALBEH CONSULTING is a firm committed to the privacy of the personal data of minors and incapacitated persons; therefore, we neither intentionally collect nor process personal data of minors or incapacitated persons, except in the case in which they are granted with the prior express consent of their parents, guardians or legal representatives. If you are a parent, guardian or legal representative of a minor or a disabled person and you know that your personal data has been provided to us without your consent, you may request that it be deleted by sending an email to the following address: legal@albehci.com Purposes for using personal data We may use your personal data for the various purposes listed below, depending on the particular circumstances in which it is collected, in light of our relationship with you, and in accordance with the specific privacy notice that has been made available to you, where applicable. The primary and essential purposes are to provide you with the following services: Control access and maintain security at our facilities when you visit our facilities; Answer your questions and comments; or establish a business relationship; as well as keeping in touch with you, when you contact us, Establishing contact with you and considering it a recruitment and selection process, in case you decide to send us your job application with personal data included such as your curriculum vitae Allowing access to your profile and to the features of the site developed exclusively for users, in cases where you register as a user. Sending you an email, to inform you of the link where you can receive online consulting, by any of the means of purchase you have selected to obtain the provision of said service. The secondary purposes that are important and useful to provide you with a better service are those detailed below: Evaluation and follow-up in online consulting. Offering products, services and promotions via email. To send you our newsletter
Informational; and To send you information of interest. Your personal data may be used for purposes that are compatible with those described above and may be considered analogous. Use of tracking technology. When you browse our website, certain non-personal information is collected through cookies and web server logs or beacons. This information is obtained through the simple use and interaction with our website and the information collected may consist of internet protocol addresses, your operating system, browser type, information about your location (provided by mobile devices) and the route you follow during the time you spend on our website. Such data is collected solely for the following purposes (i) to generate statistics regarding visits to our website, the time you spend on it and the reference sites that may have brought you to ours (ii) to maintain and update user profiles; and (iii) to adapt or personalize the information provided by this website or through communication with us by any visual means. It is possible to disable these tracking technologies in all types of browsers by following these procedures: From Internet Explorer (on Windows) Open Internet Explorer. Display the menu bar with the Alt key (if it is not visible) In the tools menu, select “Internet Options” Go to the privacy tab Click on the advanced button Uncheck the box Disable automatic cookie management Uncheck the box to accept first-party and third-party cookies Uncheck the box to always accept session cookies. Click the accept button (advanced privacy settings window) Click the accept button (internet options window) Firefox Open Firefox Display the menu bar with the ALT key (if it is not visible) In the tools menu, select options Click the privacy button In the history section, in the Firefox option, you can select the option Use custom history settings Uncheck the Accept cookies box Click the accept button Google Chrome Open Google Chrome Display the menu on the right side and select the settings option Click the Show advanced options link In the privacy section, click the content settings button In the cookies section, select the option Do not allow site data to be saved and check the Block site data and third-party cookies box. Click the OK button Close the window to finish. Opera Open Opera Display the menu with the Alt key (in case it is not visible) From the settings menu select the options option Click on the cookies option Click on the accept button Safari on mac Open Safari In the Safari menu go to preferences Click on the security tab Uncheck the location services box to disable web beacons Select never to disable cookies Close the window to finish To learn more about the subject, see: https://www.allaboutcookies.org/es/ Link from our website to other websites: Our website may contain for your convenience links to other websites, of which ALBEH CONSULTING has not reviewed their corresponding privacy announcements, therefore ALBEH CONSULTING does not guarantee nor is responsible for the policies of use of your personal data on said websites. By virtue of the foregoing, we invite you to carefully read the privacy notice of each of said websites that you visit on the Internet. Please note that by clicking on social media icons or similar, your information will be automatically transmitted to such websites, such as the “Like” button on Facebook, which transmits the information directly to that company. Transfer of personal data ALBEH CONSULTING will safeguard your personal data based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality and responsibility enshrined in the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter referred to as both laws together as the “law”). ALBEH CONSULTING may transfer your personal data to third parties with whom they maintain a legal relationship, solely for the purpose of fulfilling the purposes described in the privacy notice. ALBEH CONSULTING may also transfer your personal data in the cases specifically provided for in the law. Security measures ALBEH CONSULTING has adopted the necessary security, administrative, technical and physical measures, which have been implemented in order to protect your personal data.
your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing. Rights regarding your personal data: As the owner of your personal data, you may exercise the rights of access, rectification, cancellation and opposition (ARCO Rights) against the data controller of ALBEH CONSULTING, as indicated below. In order to offer you a more detailed description of your ARCO rights, they are briefly described below: Right of Access. – to be informed which of your personal data is contained in ALBEH CONSULTING's databases, what said personal data is used for, the origin of the communications that have been made with it and, in general, the conditions and generalities of the treatment. Right of Rectification. – to have your personal data corrected or updated if it is inaccurate or incomplete. Right of cancellation. – that your personal data be removed, in whole or in part, from the ALBEH CONSULTING database when you consider that it is not being processed in accordance with the principles and duties established by law. Right to object. – to object for legitimate reasons to the processing of your personal data. Likewise, both in the event that you decide to carry out at any time, the exercise of your ARCO rights, such as revoking your authorization for the use of your personal data, as well as limiting the use of your data, for the secondary purposes of ALBEH CONSULTING, which are listed above in this notice, as well as limiting the disclosure of the same; We ask you to be so kind as to send us your request to the email: legal@albehci.com and to include in the corresponding request each and every one of the requirements provided for in the Law and which are listed below, in order to promptly respond to your request in the terms that are also detailed below: The requirements of the request indicated in the preceding paragraph are the following: Name of the owner. Address or other means to communicate the response. (if this requirement is not met, the request will be considered not submitted). Documents that prove the identity of the owner of the personal data (credential issued by the National Electoral Institute "INE", passport, professional card or license). In case of acting through a legal representative, it will be necessary that, in addition to the document listed above, the legal representative attaches a power of attorney with which he/she proves said representation and any of the identifications listed above to also prove his/her identity. A clear and precise description of the personal data for which you seek to exercise the ARCO rights or revoke the authorization or limit the use of the secondary purposes previously described in the paragraphs above of this notice. Any other element or documentation that facilitates the location of the personal data. Once your request has been received, we have 20 (twenty) business days from the date of receipt to notify you of the decision taken, which, if appropriate, will be effective within 15 (fifteen) business days following the date on which the response was notified. We inform you that in the event that the request is insufficient or erroneous, the period indicated in the previous paragraph will be interrupted, with a period of 5 (five) business days from the date of receipt of the request to inform you of the request that complements or corrects the error. In this case, you will have a period of 10 (ten) business days to attend to said request, which, if attended to, will continue with the procedure; if not, the request will be considered as not submitted. In the case of requests for access to your personal data, simple copies will be delivered free of charge and you will only cover the shipping costs or the reproduction costs for the issuance of simple copies or electronic documents, subject to accreditation of the owner or legal representative. If you have any questions regarding your ARCO rights and how to exercise them or regarding the aforementioned procedure, we ask you to contact the person responsible for personal data at ALBEH CONSULTING at the email address indicated in the section called "contact" of this privacy notice. Modifications to the privacy notice ALBEH CONSULTING reserves the right to modify this privacy notice in the future. Any substantial modification to this notice will be communicated to you through our website: www.albehci.com. Likewise, ALBEH CONSULTING will not be responsible if you do not read the notification of changes in this privacy notice. Contact In case you have questions or comments regarding the privacy notice, ALBEH CONSULTING reserves the right to modify this privacy notice in the future. Any substantial modification to this notice will be communicated to you through our website: www.albehci.com. Likewise, ALBEH CONSULTING will not be responsible if you do not read the notification of changes in this privacy notice. Contact In case you have questions or comments regarding the privacy notice, ALBEH CONSULTING reserves the right to modify this privacy notice in the future.We ask that you contact the personal data protection department, via the following email address: legal@albehci.com or by writing to the address indicated for hearing and receiving notifications in the first paragraph of this notice. Processing of your personal data If you consider that your right to the protection of personal data has been violated by any conduct of ALBEH CONSULTING or presume that in the processing of your personal data there is some violation of the provisions set forth in the law, you may promote the or report the corresponding complaint to the National Institute for Access to Information (INAI). For more information on this topic, we invite you to visit the Inai website, which is the following: www.ifai.org.mx.
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